We're here to help — reach out anytime on Telegram
Get instant answers from our support team. We're fastest on Telegram — usually replying within minutes during business hours.
Usually within 30 minutes during business hours (IST)
Never share your full API key, password, or OTP with anyone
Email, key prefix, and error message help us help you faster
How quickly will I get a response?
Our team is most active during business hours (IST). You can typically expect a reply within 30 minutes to a few hours. For urgent issues, please mention "URGENT" in your message.
What information should I include when contacting support?
Email, key prefix, and error message help us help you faster.
I can't access my account / forgot my password
Use the login page to reset your password. If stuck, reach us on Telegram.
My API key isn't working
Check that you're using the correct key format. If still failing, share the key prefix and error message with us on Telegram.
Token window / 5-hour limit confusion
Your token quota resets every 5 hours automatically. If you hit the limit, wait for the reset or upgrade your plan.
Payment not confirmed / order stuck
Give it a few minutes after blockchain confirmation. If still stuck, share your order ID on Telegram and we'll resolve it.
Can I get a refund?
Contact us on Telegram with your order details — we'll review and assist.
How does the referral program work?
Coming soon! For now, reach out on Telegram to learn more.
Can't find what you're looking for?
Talk to us on Telegram